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[2018-003] IT Client Services Analyst

Situated on the shores of Lake Huron at the mouth of the St. Clair River, The City of Sarnia is noted for its breathtaking sky-blue water and beautiful waterfront parks.  A border community with a population of 72,000 residents, the City of Sarnia offers a high quality of life with affordable living, excellent schools, state-of-the-art healthcare facilities, a variety of cultural institutions, together with exceptional recreation and leisure services.

The City of Sarnia is pleased to have created a series of three videos to showcase the natural beauty of Sarnia, the lifestyle of its residents, and its strategic advantages for business.

Learn more about Sarnia and all it has to offer through our Guides to the City. Sarnia, the place you want to: LiveWork and Play

Job Summary

Reporting to the IT Client Services Manager, this position will be part of the IT Client Services team and will be responsible for providing superior front-line technical support to all City of Sarnia users. The IT Client Services team is responsible for making sure every user experience across all City of Sarnia staff is as positive as possible. 
[A full job description is available in the Human Resources Department].


A post-secondary diploma in Computer Sciences with a focus on infrastructure, networking and operating systems and 2-3 years related work experience, or an equivalent combination of education, training and experience.

Skills & Abilities

  • Must be able to troubleshoot effectively
  • Public relations, customer service and strong communication skills
  • Windows Desktop
  • Microsoft Office suite
  • Information Security
  • Virtualization
  • Networking
  • Mobile Devices (Android and iOS)
  • Ability to shift focus between day to day operations and project work
  • Linux Desktop considered an asset

Additional Details

  • This is a permanent, full-time opportunity.
  • This position is represented by CUPE 3690.
  • Salary Range: $27.57/hour - $42.41/hour


The City of Sarnia offers competitive compensation, extended health and dental benefits, and enrollment in OMERS (Ontario Municipal Employees Retirement System) pension plan.

Candidates are invited to submit a resume in confidence to hr@sarnia.ca indicating "2018-003 - IT Client Services Analyst" in the subject line. This recruitment will remain open until the position is filled. We wish to thank all applicants who apply but must advise that only those applicants selected for an interview will be contacted.

Appropriate accommodations will be provided upon request throughout the hiring process as required under the City of Sarnia’s Employment Accommodation Policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Personal information is being collected under the authority of the Municipal Freedom of Information and Privacy Act and will be used for employment assessment purposes only.

This page was reviewed or revised on Tuesday, January 16, 2018 12:13 PM

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255 North Christina Street,
Sarnia, ON N7T 7N2
PH#: 519-332-0330
TTY# : 519-332-2664