Cancellations & Trip Changes
The Care-a-Van Office should be notified of any cancellations by 9:00 a.m. the day of the trip, by calling 519-336-3789.
Cancellations NOT called in by 9:00 a.m., cancellations at the door or “no shows” (you are not there to take your ride) will result in a charge of the regular cash fare as if you had actually taken the trip. This fee will be due the next time you use the Care-A-Van service. If the fee is not paid at that time you will not be allowed to book again until the fee is paid.
Let us know immediately if your plans change and your booking is not required. The time you reserved can then be used for someone else.
Individuals who have a permanent booking (or standing arrangement) that continually cancel their trip, will be removed from the permanent status and will have to book in advance from then on.
An after-hours phone number is available to accept same day emergency cancellations from Monday through Friday 3:00 p.m. to 10:30 p.m. and on Saturdays from 7:00 a.m. to 10:30 p.m. & Sundays 7:00 a.m. - 6:00 p.m.
Please Call: 519-464-3444
This page was reviewed or revised on Thursday, June 27, 2013 11:18 AM