The City has established a COVID-19 Hotline and enhanced the City’s website with up to date messaging pertaining to closures, contact information for public health agencies, and contact information for other essential government services.

The service allows the public to file anonymous concerns or provide tips relating to businesses or individuals who may be in violation of Provincial Orders regarding a range of COVID-19 concerns, including:

  • Social distancing relating to private property;
  • Non-essential businesses operating in contravention of Provincial Orders;
  • Individuals returning to Ontario from outside the Country that are failing to follow Quarantine or self-isolation measures;
  • Businesses not taking the advice, recommendations and instructions of public health officials regarding physical distancing, cleaning or disinfecting; and/or

The COVID-19 email reporting service is monitored daily to provide the best available response to public concerns and we continue to encourage residents to email us at

The phone line is available Monday to Friday, excluding holidays, from 8:30am – 4:30pm and all messages received after hours are cleared the next business day. The number is 1-877-4-SARNIA (1-877-472-7642).

Details of the number of complaints and inquiries received to the Hotline are shown within Media Releases.