City facilities including City Hall are closed to the public until further notice. All essential services will be maintained throughout the City of Sarnia including Fire, Police, Transit, and Public Works operations. A secure drop-box located at the Christina Street doors to City Hall is also available for residents wishing to drop off payments, letters, applications, etc. Residents are asked to use available online resources and contact City Hall by Phone: (519) 332-0330 Ext 3131 or Email: customerservice@sarnia.ca.

As the situation develops, we continue to adjust our operations according to the latest recommendations of health authorities. Outlets of communication include FacebookTwitterMedia Releases, and the City website.

To listen to City of Sarnia media releases, closures and disruptions, you are encouraged to call our City of Sarnia Services Update Line at 226-778-4611. This line is updated daily.

City of Sarnia’s COVID-19 Hotline and Email
The City has established a COVID-19 Hotline and enhanced the City’s website with up to date messaging pertaining to closures, contact information for public health agencies, and contact information for other essential government services.

Covid-19 Hotline – City Complaints & Concerns Received April 1st-29th
Total number of complaints received:758
Total number of emails received:636
Total number of phone calls received to By-Law Staff:122
Total Number of EMPCA fines issued by By-Law Staff: 4

Reporting unallowable groups larger than 5, businesses in non-compliance and returning travelers not self-isolating will be followed up on, in priority.

The service allows the public to file anonymous concerns or provide tips relating to businesses or individuals who may be in violation of Provincial Orders regarding a range of COVID-19 concerns, including:

  • Social distancing relating to private property;
  • Non-essential businesses operating in contravention of Provincial Orders;
  • Individuals returning to Ontario from outside the Country that are failing to follow Quarantine or self-isolation measures;
  • Businesses not taking the advice, recommendations and instructions of public health officials regarding physical distancing, cleaning or disinfecting; and/or
  • Individuals and families using closed amenities, such as in park spaces throughout the City.

Contact Us:

The COVID-19 email reporting service is monitored daily including nights and weekends to provide the best available response to public concerns and we continue to encourage residents to email us at covid@sarnia.ca

The phone line is available Monday to Friday, excluding holidays, from 8:30am – 4:30pm and all messages received after hours are cleared the next business day. The number is 1-877-4-SARNIA (1-877-472-7642).

Key Reminders:

Physical distancing measures are recommended by the Chief Medical Officer of Health and are only enforceable where there are social gatherings of more than 5 people in a public or private place. This does not apply to a gathering of members of a single household.

Physical distancing is an essential way to slow down the spread of COVID-19. It’s important that we all continue to follow the social distancing recommendations of The Chief Medical Officer of Health, whether you’re in one of the high-risk groups or not.

The Provincial Order does not preclude individuals from walking through or using portions of park and recreational areas that are not otherwise closed and that do not contain outdoor recreational amenities including; sports fields, playgrounds, basketball and tennis courts, off-leash dog parks, beaches, skateboard and BMX parks, picnic areas, park shelters, outdoor exercise equipment, and condo parks.

Health Resources

Ontario’s Online Portal
Bluewater Health
Lambton Public Health
Ontario Ministry of Health
Health Canada

 

Click Here

Essential Service List
Following the advice of the Chief Medical Officer of Health, the Ontario government is reducing the list of businesses classified as essential and ordering more workplaces to close. We will update the list as more information becomes available
Essential Workers List

The City’s top priority during this crisis continues to be the health and safety of our citizens and staff, consistent with the advice provided by Public Health Canada.
Below is a list of resources and information outlining City facilities, programming and services that have been closed, cancelled and/or modified during the City’s response to the Covid-19 pandemic