Job Profile

Working within the Customer Service Centre at City Hall, our Customer Service Representatives (CRSs) represent the City as front line employees, providing details on programs and services and responding to a wide range of inquiries and requests for service in a professional and competent manner.

CSRs report to the Manager of Customer Service and are responsible for providing customer service excellence over the phone, in person, and in written format such as email; processing applications; issuing passes and permits; accepting payments for a variety of items; and resolving, referring or transferring inquiries to appropriate City departments, employees or outside organizations.

Education and Qualifications

  • Three (3) year college diploma in Business Administration and 1 – 3 months of related work experience; or an equivalent combination of education, training and experience.

Experience and Knowledge

  • Handling & balancing cash
  • Strong verbal and written communication skills
  • Superior customer service and public relations skills
  • Intermediate skills in spreadsheet and word processing applications
  • Conflict resolution skills, including understanding and resourcefulness in order to deescalate situations

Additional Details

This position is represented by CUPE Local 3690 and offers an annual salary of $38,984-$59,969 (2020 rates) , along with a competitive benefits package complete with extended health and dental benefits, and enrollment in OMERS (Ontario Municipal Employees Retirement System) pension plan.

Candidates are invited to submit a resume in confidence to indicating “2021-06 – Customer Service Representative” by January 24, 2021.

The health, safety and well-being of City of Sarnia employees is paramount, and in response to the COVID-19 pandemic, additional measures have been implemented throughout the corporation to protect our employees and ensure their continued health and safety.

The City of Sarnia is an inclusive and equitable Corporation that encourages applications from qualified individuals of all genders, persons with disabilities, members of visible minorities and Aboriginal persons. Appropriate accommodations will be provided upon request throughout the hiring process as required by the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Information received relating to accommodation and diversity will be addressed confidentially.

Personal information is being collected under the authority of the Municipal Freedom of Information and Privacy Act and will be used for employment assessment purposes only.