Rides on Demand is a new app that allows you to request a ride within minutes. It provides a convenient, safe and affordable option for getting around your community. You can arrange to have a bus pick you up at a designated bus stop and take you to where you want to go within the “On-Demand” service area.

How does it work?
• Download the free Rides on Demand app from Google or the Apple App Stores
• Give location permission so the app knows where you are
• Choose Sarnia Transit (if it hasn’t already been chosen based on your location)
• Create an account

The fare structure is the same as the regular service. (see transit fares here)

Never Miss a Ride
Set up text alerts to get information about any rides you book with Rides on Demand. Once you are in app, you can add your mobile number where alerts will be sent. This feature can be disabled at any time.

Connections to another bus
If you require a connection to another bus from outside of the on-demand service area, indicate your drop off location at the Northgate Terminal #5200 and advise the driver when boarding that you require a transfer. Connections arrive at Northgate Terminal 5 minutes and 35 minutes after each hour, starting at 6:35pm.
*Wait times may vary based on ride availability

Cancelling a booked ride
From the home page, you can select “Cancel Ride” under your pick up details

Unavailable ride notification
There will be instances when no rides are available and you will receive a message indicating this. Please be patient and try again.

Office Hours
Monday – Friday
8:30am – 4:30pm
(519)336 – 3271

After hours – after 6:30pm
Monday – Saturday