You can make a Care-A-Van booking request online via the passenger portal, or by telephone.

Online booking requests

You can now book all of your Care-A-Van trips online at! Please see the PDF guide below for instructions on how to use the Online Passenger Portal.

Online booking hours

Sunday-Saturday, 5 a.m. to 12 a.m. (midnight).

Online passenger portal features

  • Trips can be booked same day from 2 hours up to 14 days in advance
  • Review your upcoming trips
  • Cancel trips instantly
  • Receive instant confirmations and notifications about your trips

Any questions or concerns can be directed to or 519-336-3789.

Telephone booking requests

Telephone the Care-a-Van Dispatch Office at 519-336-3789 Have the following information ready:

  • your name and registration number
  • your pick up address
  • your destination
  • arrival time desired
  • time of your return
  • your return destination

If you are unable to reach the Care-a-Van Dispatcher, leave a voicemail message with your name, phone number, registration number and booking details and you will receive a return call as soon as possible.