We are very proud of the excellent customer service we provide to our community!

Contact Us! Email our Customer Service team at customerservice@sarnia.ca, or call us at 519-332-0330 Ext 0.Visit the Online Service & Donation page for various online service options.

City Hall Business hours are Monday to Friday 8:30 a.m. to 4:30 p.m. Offices are closed on Statutory Holidays.

A-Z City Services Directory

Need to contact the City but not sure where to start?

Click Here

Contact Form

Use the form below to report non-emergency problems with City services and bylaws.
Please Note: Submissions to this form are monitored during business hours.

Tree Concerns

Access the tree work order request form.

After Hours Contacts:

For Animal Control, Public Works & Parks Emergencies contact Sarnia Police by Phone at 519-344-8861. For Emergencies Dial 9-1-1

Contact Bluewater Power by phone at 519-337-8201 for Streetlights, Traffic Lights out, No Power, Partial Power or a power emergency or outage.

Report a Bluewater Power Streetlight Outage: https://bluewaterpower.com/forms/report-a-streetlight-outage/. Report or view details of a Power Outage: https://bluewaterpower.com/power-outages/

Contact Bluewater Power for leaking water meters.

Call Before You Dig: https://www.ontarioonecall.ca/

Report a Spill/ Report Pollution


Access the Public Complaint Policy and the online complaint form at the following link: www.sarnia.ca/city-government/complaints/.

Language Line

Language should never be a barrier. We speak your language!
Language Line, an over the phone interpretation system that provides verbal translation in over 150 languages, is available free of charge to residents.  Request this service with one of our Customer Service Representatives via 519-332-0330.

Social Media

Follow us on Facebook, Twitter, LinkedIn and Instagram!
Please take the time to view and understand our City’s Social Media Policy.

Should you wish to report an issue about the website itself, please use this Website Feedback form.