We are very proud of the excellent customer service we provide to our community!

Contact Us! Business hours are Monday to Friday 8:30 a.m. to 4:30 p.m. Closed on Statutory Holidays.

Call us at 519-332-0330, or email our Customer Service team at customerservice@sarnia.ca or visit the Online Service & Donation page.

A-Z City Services Directory

Need to contact the City but not sure where to start?

Click Here

Contact Form

Use the form below to report non-emergency problems with City services and bylaws.
Please Note: Submissions to this form are monitored during business hours.

After Hours Contacts:

Animal Control, Public Works & Parks Emergencies
Contact Sarnia Police Phone: 519-344-8861
Emergencies: Dial 9-1-1

Bluewater Power – call 519-337-8201. Report a Bluewater Power Streetlight Outage: https://bluewaterpower.com/forms/report-a-streetlight-outage/. Report or view details of a Power Outage: https://bluewaterpower.com/power-outages/

Call Before You Dig: https://www.ontarioonecall.ca/

Report a Spill/ Report Pollution

Tree Concerns

Access the tree work order request form.

Language Line

Language should never be a barrier. We speak your language!
Language Line, an over the phone interpretation system that provides verbal translation in over 150 languages, is available free of charge to residents.  Request this service with one of our Customer Service Representatives via 519-332-0330.

Social Media

Follow us on Facebook, Twitter, and Instagram!
Please take the time to view and understand our City’s Social Media Policy.

Should you wish to report an issue about the website itself, please use this Website Feedback form.