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Customer Servicecity@sarnia.ca519-332-0330
ServiceTelephoneEmail
211 Ontario – Community & Social ResourcesTel or Text: 2-1-1 gethelp@211ontario.ca
A
AccessibilityTel: 519-332-0330 Ext: 3208access@sarnia.ca
Accounts Payable/ReceivableTel: 519-332-0330 Ext: 3244 /3236ap@sarnia.ca / ar@sarnia.ca
Adult Recreation ProgramsTel: 519-332-0330 Ext: 3700 customerservice@sarnia.ca
Airport (Sarnia Chris Hadfield)Tel: 519-542-7767
Animal Complaint/Enforcement (Abandonment, Noise) Tel: 519-332-0330 Ext: 3131 customerservice@sarnia.ca
Animal Control (By-Law Enforcement)Tel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Animal Welfare (Cruelty, Neglect)Tel: 1-833-9-ANIMAL (264625)
Animal Farm (Seaway Kiwanis) operated by Sarnia Humane SocietyTel: 519-344-7064
Arenas (Ice Time, Rental)Tel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Aquatic FacilitiesTel: 519-332-0330 Ext: 3131 customerservice@sarnia.ca
B
Backflow Prevention ProgramTel: 519-332-0330 Ext. 2200backflow@sarnia.ca
Beaches (Sarnia)Tel: 519-332-0330 Ext. 3131 customerservice@sarnia.ca
Boards and CommitteesTel: 519-332-0330 Ext: 3263 clerks@sarnia.ca
Building PermitsTel: 519-332-0330 Ext. 3301building@sarnia.ca
Building Record RequestsTel: 519-332-0330 Ext. 3131clerks@sarnia.ca
Bus Passes and TicketsTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Bus SchedulesTel: 519-332-0330 Ext: 5300transit@sarnia.ca
Business DevelopmentTel: 519-332-0330 Ext: 3295invest@sarnia.ca
Business LicensesTel: 519-332-0330 Ext: 3350 business@sarnia.ca
By-Law EnforcementTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
C
Call Before you Dig (Utility Locates)Tel: 1-800-400-2255
Canoe and Kayak LaunchTel: 519-332-0330 Ext: 3131 customerservice@sarnia.ca
Care-a-Van BookingsTel: 519-336-3789transit@sarnia.ca
Charitable Gaming Tel: 519-332-0330 ext 3350cgaming@sarnia.ca
Chief Administrative Officer (CAO)’s OfficeTel: 519-332-0330 Ext: 3314 cao@sarnia.ca
City Clerk’s OfficeTel: 519-332-0330 Ext: 3320 clerks@sarnia.ca
Committee of AdjustmentTel: 519-332-0330 Ext: 3301planning@sarnia.ca
Commissioning ServicesTel: 519-332-0330 Ext: 3263 clerks@sarnia.ca
Compost SiteTel: 519-332-0330 Ext. 3131customerservice@sarnia.ca
Council Meetings, Inquiries and Delegation RequestsTel: 519-332-0330 Ext: 3263 clerks@sarnia.ca
Curb Cut (new)Tel: 519-332-0330 Ext: 3131engineering@sarnia.ca
CyclingTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
D
Dog LicensesTel: 519-332-0330 Ext: 3131 customerservice@sarnia.ca
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Economic DevelopmentTel: 519-332-0330 Ext. 3131invest@sarnia.ca
Election InquiriesTel: 519-332-0330 Ext: 3320clerks@sarnia.ca
EmergenciesDial 911
Emergency Managementemergency.management@sarnia.ca
Employment InquiriesTel: 519-332-0330 Ext: 3306hr@sarnia.ca
EncroachmentsTel: 519-332-0330 Ext: 3131engineering@sarnia.ca
Engineering Inquiries (Roads,Sewer, Shoreline Protection, Water, other)Tel: 519-332-0330 Ext: 3131 engineering@sarnia.ca
Environmental Advisory CommitteeTel: 519-332-0330 Ext: 3301parksandrecreation@sarnia.ca
F
Facility Rentals (Parks, Sportsfields)Tel: 519-332-0330 Ext: 3131parksandrecreation@sarnia.ca
Fence (Building New or Maintenance)Tel: 519-332-0330 Ext: 3131 customerservice@sarnia.ca
Festivals and Events – City Signature Events Tel: 519-332-0330 Ext. 3301cityevents@sarnia.ca
Festivals and Events – Hosting an Event on Municipal PropertyTel: 519-332-0330 Ext. 3131customerservice@sarnia.ca
Finance InquiriesTel: 519-332-0330 Ext: 3131 finance@sarnia.ca
Fire AdministrationTel: 519-332-1122firerescue@sarnia.ca
Fire Prevention Inquiries, Inspections, Permits, School & Youth Group Tours and Public Education Tel: 519-332-1122fireprevention@sarnia.ca
FireworksTel: 519-332-1122 firerescue@sarnia.ca
Forestry (Down Trees and Tree Trimming)Tel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Freedom of Information InquiriesTel: 519-332-0330 Ext: 3263 clerks@sarnia.ca
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Garbage CollectionTel: 519-339-9988
(Marcotte Disposal)
cityofsarnia@marcottedisposal.com
Grade Inspection (Final Building Inspection)Tel: 519-332-0330 Ext. 3301building@sarnia.ca
H
(Sarnia) HarbourTel: 226-402-4266operations@greatlakesshipping.ca
Heritage CommitteeTel: 519-332-0330 Ext: 3301planning@sarnia.ca
Home Occupation PermitsTel: 519-332-0330 Ext: 3301planning@sarnia.ca
Hydrant UseTel: 519-332-0330 Ext: 2220engineering@sarnia.ca
I
Ice Rental (24+ hours in advance) Tel: 519-332-0330 Ext: 3301 parksandrecreation@sarnia.ca
Ice Rental Last Minute (within 24 hours)Click here to bookClick here to book
Idling By-LawTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Illegal Dumping (City Property)Tel: 519-332-0330 Ext: 3131waste@sarnia.ca
Inspections for Building PermitsTel: 519-332-0330 Ext. 3301inspections@sarnia.ca
Inter-Community BusClick here to see options Click here to see options
In Town ChartersTel: 519-332-0330 Ext: 5300transit@sarnia.ca
Insurance MattersTel: 519-332-0330 Ext: 3398 clerks@sarnia.ca
L
Legal ClaimsTel: 519-332-0330 Ext: 3398legal@sarnia.ca
Lifeguards at CanataraTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Long Grass ComplaintsTel: 519-332-0330 ext 3131bylawenforcement@sarnia.ca
Lost or Found DogTel: 519-332-0330 ext 3131 customerservice@sarnia.ca
Lottery LicensingTel: 519-332-0330 ext 3350lottery@sarnia.ca
M
Marina – Sarnia Bay – Andrew S. BrandtTel: 519-332-0533
(Marina Office)
Marriage Licenses and CeremoniesTel: 519-332-0330 Ext: 3350customerservice@sarnia.ca
Mayor’s OfficeTel: 519-332-0330 Ext: 3308mayor@sarnia.ca
Municipal DrainsTel: 519-332-0330 Ext: 3342engineering@sarnia.ca
Municipal Election InquiriesTel: 519-332-0330 Ext: 3320clerks@sarnia.ca
N
Neighbourhood Community Garden ProgramTel: 519-332-0330 Ext: 3131 customerservice@sarnia.ca
Noise By-LawTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Notaries PublicTel: 519-332-0330 Ext: 3333legal@sarnia.ca
O
Official Plan and Zoning InquiriesTel: 519-332-0330 Ext: 3301planning@sarnia.ca
Open Burn/FireTel: 519-332-1122firerescue@sarnia.ca
Out of Town Bus Servicing (Washing and Fuel)Tel: 519-336-3200transit@sarnia.ca
Oversized LoadsTel: 519-332-0330 Ext. 3131engineering@sarnia.ca
P
Park Maintenance InquiriesTel: 519-332-0330 Ext: 3131parksandrecreation@sarnia.ca
Parks & BeachesTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Parking (Monthly Passes, Free Parking, Overnight Parking, RV Parking, Payment of Parking Ticket)Tel: 519-332-0330 Ext: 3131 customerservice@sarnia.ca
Permits (Building, Demolitions, Signs, Pools)Tel: 519-332-0330 Ext: 3301 building@sarnia.ca
Picnic RentalsTel: 519-332-0330 Ext: 3131 customerservice@sarnia.ca
Planning & Development and Mapping InformationTel: 519-332-0330 Ext: 3301planning@sarnia.ca
Police (Sarnia)Non-Urgent Tel: 519-344-8861Online Reporting
Pool and Splash Pad (Tecumseh)Tel: 519-332-0330 Ext: 3301 customerservice@sarnia.ca
Public SkatingTel: 519-332-0330 Ext. 3131customerservice@sarnia.ca
Public Swimming and Lessons (YMCA)Tel: 519-336-9622
Purchasing and Tender InquiriesTel: 519-332-0330 Ext: 2224purchasing@sarnia.ca
R
Recreation Facility RentalsTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Recreation ProgramsTel: 519-332-0330 Ext: 3131strangway@sarnia.ca
Recreational BurningTel: 519-332-1122firerescue@sarnia.ca
Recycling Inquiries (Residential)Tel: 1-888-597-1541customercareont@emterra.ca
Road Maintenance InquiriesTel: 519-332-0330 Ext: 2220engineering@sarnia.ca
Road Permits (Occupancy, Hoarding)Tel: 519-332-0330 Ext: 3131 engineering@sarnia.ca
Road Repairs (Pothole, Sidewalk, Curb Cut, Gutters)Tel: 519-332-0330 Ext: 3131engineering@sarnia.ca
RoadkillTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Rural BurningTel: 519-332-1122firerescue@sarnia.ca
S
Service ConnectionsTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Sewer and Water Maintenance InquiriesTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Sewer LocatesTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
SidewalksTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Signs (New Signs) Tel: 519-332-0330 Ext: 3301building@sarnia.ca
Sign Repair (Street Signs, etc.)Tel: 519-332-0330 Urgent, Please Call
Site Plan ApprovalsTel: 519-332-0330 Ext: 3294planning@sarnia.ca
Snow RemovalTel: 519-332-0330 Ext: 2220customerservice@sarnia.ca
Spill (Reporting)Tel: 519-332-0330 Ext. 5900
Splash Pad (Tecumseh Park)Tel: 519-332-0330 Ext: 3131 customerservice@sarnia.ca
Strangway CentreTel: 519-332-0330 Ext: 3700strangway@sarnia.ca
Street LightsTel: 519-337-8201 Option 5emailus@bluewaterpower.com
Subdivision ApprovalsTel: 519-332-0330 Ext: 3301planning@sarnia.ca
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Tax Inquiries and Pre-Authorized PaymentsTel: 519-332-0330 Ext: 3131taxes@sarnia.ca
Traffic CalmingTel: 519-332-0330
Ext. 3131
customerservice@sarnia.ca
Traffic InquiriesTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Transit (schedule and route map or smart card replacement)Tel: 519-336-3271transit@sarnia.ca
Trees (City) – Tree Care & Maintenance (Planting, Trimming, Down Trees)Tel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
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Waste Collection InquiriesTel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Water Meter Maintenance (Bluewater Power)Tel: 519-337-8201 Ext: 2214emailus@bluewaterpower.com
Water Meter PurchaseTel: 519-332-0330 Ext. 3131customerservice@sarnia.ca
Water Meter ReadsTel: 519-337-8201emailus@bluewaterpower.com
Water Quality InquiriesTel: 519-332-0330 Ext: 2220engineering@sarnia.ca
Waterfront Programs and Special EventsTel: 519-332-0330 Ext: 3210parksandrecreation@sarnia.ca
Watermain BreaksTel: 519-332-0330 Urgent, Please Call
Wedding Civil CeremonyTel: 519-332-0330 Ext: 3350customerservice@sarnia.ca
Wildlife (Injured, Prohibited, Diseased, Sick / Threatening)Tel: 519-332-0330 Ext: 3131customerservice@sarnia.ca
Z
Zoning Compliance ReportsTel: 519-332-0330 Ext: 3301planning@sarnia.ca