Lost or Stolen Cards

As of January 1, 2025, every smartcard replacement is subject to a $7.00 replacement fee

What if I lose my Smart Card?

Visit http://sarnia.usetransit.com

Go to Transit Accounts and click on “Report Card Lost/ Stolen Cards”

Enter your Smart Card ID and click on “Next Step”.

After you click “Confirm”, choose if you would like to pick it up or have it mailed to you.

Once selected, your card has now been reported “lost/stolen”. You will receive two emails. The first one acknowledges that your card has been blocked and the second one will inform you that your new card is ready for pickup or out for delivery.