What if I lose my Smart Card?

Visit http://sarnia.usetransit.com

*As of January 16th, 2023, Smartcard replacements are subject to a $5.00 replacement fee*

Go to Transit Accounts and click on “Report Card Lost/ Stolen Cards

Enter your Smart Card ID and click on “Next Step”.

After you click “Confirm”, choose if you would like to pick it up or have it mailed to you.

Once selected, your card is now blocked. You will receive two emails. The first one acknowledges that your card has been blocked and the second one will inform you that your new card is ready for pickup or out for delivery.

Once a card has been blocked, there is no way to activate it again and will remain blocked. Customers are eligible for one free replacement card and all other replacement thereafter are subject to a $5.00 replacement fee. Please contact us with any questions.