City Hall

The City Hall building is closed, however email our Customer Service team at, or use the online form: to connect with us. Staff will be monitoring and responding during business hours.

Citizens who call Customer Service during business hours will be required to leave a voicemail with their contact name and phone number. Staff will return messages in a timely manner.

A secure drop-box located at the Christina Street doors to City Hall is available for residents wishing to drop off payments, letters, applications, etc. Residents are encouraged to use available online resources, or contact City Hall by Phone: (519) 332-0330 Ext 3131 or Email:

City Hall service counters are expected to fully resume for in person services after the expiry of Step Three on Monday, August 16, 2021, unless otherwise directed by the Province or Lambton Public Health, with capacity limited to permit physical distancing of 2 metres. Upon reopening, service will be provided through the first floor Customer Service kiosks, with the second and third floor available to the public by appointment only.

Residents can request an appointment for in-person counter services using the Contact Us Page: Residents without internet access can reserve a time by calling City Hall. Requests for same-day appointments will be subject to availability.