Staff are available to assist Monday to Friday, 8:30 a.m. to 4:30 p.m. by phone (519 332 0330 x. 3131) or email:, and through available Online Services. A secure drop-box located at the Christina Street doors to City Hall is available for residents wishing to drop off payments, letters and applications.

First Floor City Hall Customer Service is open. City Hall second and third floor are available by appointment only.

Request an appointment for in-person counter services using the Contact Us Page: Residents without internet access can reserve a time by calling City Hall. Requests for same-day appointments will be subject to availability.

We ask all members of the public to use vigilance when visiting City facilities and amenities, in accordance with public health guidelines. The City’s plan for a gradual, safe, and measured reopening continues with a cautious and responsible approach.