Lost or Stolen Cards

As of January 1, 2025, every smartcard replacement is subject to a $7.00 replacement fee

What if I lose my Smart Card?

Visit http://sarnia.usetransit.com

Go to Transit Accounts and click on “Report Card Lost/ Stolen Cards”

Enter your Smart Card ID and click on “Next Step”.

After you click “Confirm”, choose to pick it up.

Once selected, your card has now been reported “lost/stolen”. You will receive two emails. The first one acknowledges that your card has been blocked and the second one will inform you that your new card is ready for pickup.