Need help using our online facility and program booking software, Xplor? Consult our video tutorials and FAQ below.
Video tutorials
Looking for a little help with the basics of setting up an account and booking programs/activities, memberships, and facilities? Follow along with our video tutorials.
- Registering for an account and adding family members
- Purchasing a membership
- Registering for an activity / program
- Booking a facility or amenity
Frequently asked questions
How do I register for an account?
First visit the portal by typing sarnia.perfectmind.com into your browsers address bar. On the login page select ‘Signup’ at the top of the page.
For a full step by step guide please consult our registering for an account and adding family members video tutorial video tutorial.
Please note a temporary password will be emailed to you after you create your account. Please check your junk or spam email folders if you do not receive the email in your inbox.
I have forgotten my password/how do I reset my password?
If you have forgotten your password, you can select ‘Forgot Password’ on the login page. A new temporary password will be emailed to your email account, alongside steps to reset it.
How do I register for an activity?
Please consult our registering for an activity / program video tutorial.
How do I book a facility?
Please consult our booking a facility or amenity video tutorial.
How do I purchase a Hobby Shop membership? How do I purchase a Strangway membership?
Please consult our purchasing a membership video tutorial.
I have booked a facility. How do I know the booking has been reviewed and approved by staff? How do I know my facility rental contract has been approved?
Staff will email you with your contract once it has been approved. The contract will also be uploaded under the ‘Documents’ drop-down menu toward the bottom of your Family Member Detail page. You can access your Family Member Detail page by clicking on ‘My Info’ in the top toolbar of the portal then selecting the family member from the Client List.
I can see drop-in activities in the portal, but I can’t register for them. How do I register for a drop-in activity?
No registration is required for drop-in programs. The information is provided in the portal so you can find the time, location, and other details of the program; however, you don’t need to register.
To participate, just arrive at the location at the designated time for the drop-in activity and pay the applicable fees.
How can I review the facilities or programs/activities I have booked?
You can see a full calendar of your upcoming programs and any pending, tentative, or firmed facility bookings under the ‘Schedules’ drop-down menu toward the bottom of your Family Member Detail page. You can access your Family Member Detail page by clicking on ‘My Info’ in the top toolbar of the portal then selecting the family member from the Client List.
I already had an account with the old recreation software. Why do I have to create a new account?
As of April 2023, the City has decommissioned its former ActiveNet software and transitioned to a new software platform, Xplor. The new platform delivers reduced operating costs while streamlining the online booking and registration process, with an expanded lineup of options for users.
Users will need to create an account with the new software. We apologize for any inconvenience.
I had an outstanding balance/credits on my ActiveNet account. How do I retrieve them with the new software?
Please email parksandrecreation@sarnia.ca for assistance.
How can I add family members?
You can add a family member via the ‘Client List’ or ‘Family Member Detail’ pages. To access them click on the ‘My Info’ button in the toolbar at the top of the portal.
From there select the ‘Add Family Member’ button toward the top of the page and follow the on-screen prompts. More information can be found in our registering for an account and adding family members video tutorial.
How do I transfer to a different program? I registered for the wrong program.
Please call 519-332-0656 or email parksandrecreation@sarnia.ca for assistance.
How do I cancel my registration and can I get a refund?
Please call 519-332-0656 or email parksandrecreation@sarnia.ca for assistance.
How do I include myself on the waiting list if a program is full?
Follow the same steps you would to register for an activity / program. If the program is full, the ‘Register’ button when you would typically proceed to payment will instead display as a ‘Waitlist’ button. Click the ‘Waitlist’ button to have your name added to the waitlist.
How do I know if I have registered for the correct program?
You can see a full calendar of your upcoming programs and any pending, tentative, or firmed facility bookings under the ‘Schedules’ drop-down menu toward the bottom of your Family Member Detail page. You can access your Family Member Detail page by clicking on ‘My Info’ in the top toolbar of the portal then selecting the family member from the Client List.