If you find you are unable to log into your UseTransit account, there’s a possibility that your account has been locked due to multiple failed login attempts. This guide will walk you through the steps to reset your password and regain access to your account.

Did Your UseTransit Account get Locked?

To ensure the security of your UseTransit account, the system automatically locks your account after too many unsuccessful login attempts. This feature is designed to protect your account from unauthorized access. When this happens, you will receive an email notification informing you that your account has been locked for a specified period.

Important:If you receive an email, but don’t recognize the login attempts, please continue to monitor your account and report any suspicious activity to your transit agency’s customer support. 

The Lockout Time Period

Once you receive the lockout notification, you must wait until the end of the specified period before attempting to log in again. Trying to log in or reset your password before the period ends will not work and may extend the lockout duration.

After the Lockout Period

You can try to log in again after the lockout period, but a failed attempt will again immediately lock out the account. This is to protect your UseTransit account. 

You can also use the Forgot Password feature if you have forgotten your password. You will be prompted to type in the email address associated with your UseTransit account. Check your email for a message from UseTransit containing a password reset link. This email should arrive within a few minutes. Click on the link to proceed with setting a new password. Follow the prompts to enter and confirm your new password. Choose a strong password.