Payment by Mail or In-person

Payment within 15 days of the date of the parking infraction can be made by:

Mail
Customer Services
255 Christina St N
Sarnia, ON N7T 7N2

In Person
Customer Service Department
1st Floor, City Hall
519-332-0330
customerservice@sarnia.ca

Accepted methods of payment are cash, debit, cheque, or money order.

Office hours are 8:30 a.m. to 4:30 p.m. Monday to Friday, excluding holidays.

Alternatively, you may notify By-law Enforcement within 15 days of your intention to appear in court by completing the back of your parking ticket and returning it to By-law Enforcement.

Online/Phone Parking Ticket Payment

For your convenience the City of Sarnia accepts online parking ticket payments, as well as phone payments, using Visa or MasterCard.

Payments can be made online by visiting the Paymentus website or calling the Integrated Voice Response phone system (IVR) by dialing toll free:1-855-325-8901. Parking tickets issued in the past 30 days are eligible to be paid using this service.

Please note: a non-refundable convenience fee is charged by Paymentus, the City of Sarnia’s ticket payment provider for payment of parking tickets.

To use the Paymentus payment service, please have the following items available before starting your transaction:

  • Ticket Number and Date of Issuance
  • Visa or MasterCard credit card information, including the expiry date and three-digit security code
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Important information:

  • Overdue payments cannot be processed using Paymentus.
  • Each ticket must be entered separately.
  • Payments made before 8:00pm (EST) will be processed on the next business day.
  • Please disable any pop-up blockers, as the payment screen will open in a new window.
  • To avoid conviction and additional court costs, payments must be made at least two business days prior to the set fine payment due date.
  • If you have received a subsequent notice, payment must be made at least two business days prior to the due date.

For 24/7 assistance with payments please call the Paymentus Customer Support Group at 1-800-420-1663 or e-mail customercare@paymentus.com